Terms of sale and subscription
1. General
These terms apply to Hushspun story wool packs and subscriptions. The seller is Puuti Partners Oy, whose contact details are in section 12. The terms supplement the terms of use. If the two conflict, these terms apply to purchases.
Only an adult with a Hushspun account can buy. You can order in Finnish or in English. The Finnish text is the original. A difference between the versions will not limit rights promised to you in the language you used to order. An unclear term is interpreted in the consumer's favour.
2. Products and story wool
Story wool is credit that you use to create stories in Hushspun. A story wool pack is a one-off purchase. A subscription is a monthly subscription valid until further notice. It includes monthly story wool, the number of child profiles allowed by the plan, free listening in the shared library and a discount on story wool packs. Without a subscription you can add one child profile. Profiles already added are not removed. The Premium plan, which includes your own voice as a reader, is coming soon and cannot be ordered yet.
Before you buy, the shop shows the price and the amount of wool of each product, and the maximum number of child profiles of each plan. A story uses 2.5 grams of wool per minute and a story read with your own voice 5 grams per minute. Wool is used according to the lower number of the chosen range of minutes, and you see the amount before the story is created. Listening again to a finished story uses no wool. The number of stories shown in the shop is an estimate for stories of about five minutes. Subscribers can buy wool packs at the subscriber price shown in the shop, which is at least 20 percent below the standard pack price.
Story wool does not expire, and the end of a subscription does not remove it. Wool cannot be moved to another account or exchanged for money, except when you have a right to a refund under the law or these terms.
Creating stories and buying require a Hushspun account. To use Hushspun you need a current web browser and an internet connection on a phone, a tablet or a computer. Stories are listened to in the app over the internet. They cannot be downloaded as files, but they can be shared with a link in the app. Recording your own voice requires a working microphone and microphone permission for the browser. Before purchase, we disclose known material device, browser and language limitations. You can request a copy of your content under section 10.
3. Ordering and payment
You choose a product in the shop and confirm the purchase. At the checkout you accept these terms and the terms of use and pay. You can check and correct your choice before paying. The contract is concluded when the payment is accepted. We send an order confirmation to the e-mail address of your account. It includes your purchase details, the full terms you accepted, withdrawal instructions and the withdrawal form, and a record of your request for delivery and its effect on your right of withdrawal. You can keep the message unchanged. We store your contract details and the version of the terms you accepted, and you get another copy on request.
Prices are in euros and are final total prices, and no delivery charges are added. You see the final price before payment, and no taxes or charges are added afterwards. Puuti Partners Oy is not registered for VAT. Sales are exempt from VAT under the small business exemption in section 3 of the Finnish VAT Act. Payment is made at the checkout of the payment service Stripe. You can pay with the payment cards, Apple Pay or Google Pay offered at the checkout. MobilePay is available only for one-off purchases. A subscription is charged in advance at the start of each monthly billing period.
4. Delivery
The wool of a pack is added to your account immediately after payment. The wool of a subscription is added when the subscription starts and then at the start of each paid billing period.
If delivery is delayed, you can require delivery and withhold payment for the part not delivered. If we do not deliver the purchase without undue delay, you can cancel the contract, and we refund the payment within 14 days.
5. Term and ending a subscription
The subscription continues in monthly billing periods until you end it. The billing period starts on the day the subscription starts. You can end it at any time in the shop under Manage subscription or by e-mail to info@satukone.app. If you end it before the period ends, the subscription ends at the end of the paid period, and the next period will not be charged. Ending is free of charge, and we confirm the end date by e-mail.
A paid period is not refunded merely because you did not use it. This does not limit withdrawal rights, remedies for defects or other refunds under the law and these terms.
You can end your subscription and keep your account, wool and stories. If you instead delete your account permanently, we tell you before you confirm that your stories and unused wool will be removed, and you can request a copy of your content before deletion. Deleting your account ends the subscription immediately, and no future periods are charged. On request, we refund the subscription fee paid in advance for the time after deletion: write to info@satukone.app. Voluntary account deletion alone does not entitle you to a cash refund of other wool. This does not limit refund rights arising from withdrawal, defects or the law. You do not need to delete your account to end a subscription, to withdraw or to make a complaint.
When the subscription ends, your wool and stories remain, but subscriber benefits end. The voice model of your own voice is deleted when your right to it ends. Finished stories can still be listened to.
If a payment fails, we tell you by e-mail and try to charge again. If the payment is not received, the subscription ends at the end of the paid time. We do not charge for time when we do not deliver the service.
6. Changing the plan
You can change your plan in the shop. Before confirming, you see the new price, contents, effective date and any extra charge and extra wool. A more expensive plan starts immediately: we charge the price difference for the time left in the current billing period and add the extra wool at once. The billing period end date stays the same. A change with an extra charge is confirmed with a button that shows the amount charged. A cheaper plan starts at the beginning of the next billing period. Your current plan remains until then, and there is no charge or refund for the change. Wool you received earlier stays.
If the new plan allows fewer child profiles than your account has, no profiles are removed. You can add new ones only when the number fits the limit of the plan.
You can withdraw from a change to a more expensive plan within 14 days of confirming it. We then restore your previous plan. Because you asked for the more expensive plan to start immediately, you pay only for the additional service supplied up to your withdrawal notice, and we refund the rest of the extra charge. Used extra wool is not charged separately. We remove only the extra wool remaining from the change. This does not limit your statutory rights.
7. Changes to the price and the service
We may change the price of an ongoing subscription if taxes, official charges or the costs of writing stories, producing speech or storage change. The change will not exceed their actual effect on the costs of your subscription. We also take cost reductions into account. We will not make a substantial price change in one step. We email the new price, the reason, the effective date and instructions for ending the subscription at least one month in advance. The new price applies only to a billing period starting after that notice period. You can end the subscription before the new price takes effect without charge. The price of an already paid period or one-off purchase will not change.
We may change an ongoing service where necessary to comply with a new law or official requirement, address a security threat or maintain operation in a changed technical environment. The change will not cost you extra. We explain changes clearly. If a change reduces your access to or use of the service, we email you in good time about the change, its date and your rights. If the adverse effect is more than minor, you can terminate the contract without charge within 30 days of receiving the notice or the change taking place, whichever is later. This right does not apply if you can continue using the unchanged service without extra charge and it remains free from defects. We refund the payments due under the law within 14 days of your termination notice. We also refund the value of unused paid wool to the extent that you can no longer use it as agreed.
8. Right of withdrawal
As a consumer you can withdraw from a purchase without giving a reason within 14 days of concluding the contract. It is enough that you send the notice before the period ends.
Story wool pack. At the checkout you ask for the service to start immediately: the wool is added to your account, and you can use it for stories already during the withdrawal period. If you withdraw within 14 days, you pay as compensation only the share of the pack price that corresponds to the wool used for stories up to your withdrawal notice, and we refund the rest. Wool you received earlier counts as used first. We remove only the wool remaining from this pack. Your other wool stays, and your balance will not become negative. If you did not ask at the checkout for the service to start immediately, we refund the full price.
Subscription. At the checkout you ask for the subscription to start immediately. If you withdraw within 14 days, you pay only for the service supplied up to the time you give notice. The amount is calculated from the monthly price in proportion to the days in the billing period. Used wool is not charged separately. If you did not ask for an immediate start, we refund the full payment. Subscriber benefits and unused wool remaining from the subscription are removed. Your other wool stays. Monthly renewal alone does not start a new withdrawal period.
You can withdraw using Withdraw from a purchase or subscription in the app's shop: select the purchase, check your name and send the notice. You can also withdraw by e-mail, by post or with the form in section 13, and any other clear notice is also valid. We confirm receipt of your notice by e-mail without undue delay.
We refund the payment due to you no later than 14 days after receiving your withdrawal notice, using the same payment method and without refund fees. If we have not provided the legally required withdrawal information, the withdrawal period is extended by up to 12 months as provided by law. If we correct the information during that time, you can withdraw within 14 days of receiving the corrected information. The end of the withdrawal period does not remove your rights concerning defects.
9. Defects and complaints
We are liable for defects in digital content and services under the Finnish Consumer Protection Act. This covers wool packs and subscriptions. You can report a problem to info@satukone.app. We correct defects free of charge within a reasonable time and without significant inconvenience. You can request a statutory price reduction or terminate the contract if correction is impossible, is not carried out properly or a defect remains after an attempted correction. A serious defect may entitle you to an immediate remedy. You may also withhold payment and claim damages where the law allows. We answer a complaint by e-mail without undue delay.
If a story is left unfinished because of a technical fault, you can finish it free of charge. If that is not possible, we return the story’s wool on request. If writing stops before the story begins, no wool is charged. This does not limit the rights described above. We provide the updates needed for operation and security free of charge throughout the agreed period of use. This also covers agreed access that continues after a subscription ends. For one-off purchases and content supplied in separate parts, we provide necessary updates for at least as long as you can reasonably expect from the product and our promises. Hushspun updates automatically in the browser.
10. Closing the service and your content
If we close Hushspun, we tell you by e-mail at least three months in advance, so that you have time to use your story wool and request a copy of your content. We refund a subscription fee paid in advance for the time that is not delivered. Your rights concerning other advance payments, such as unused purchased wool, are determined by law.
You can request a copy of the content you provided and created by emailing info@satukone.app. We provide it free of charge within a reasonable time in a commonly used, machine-readable format. This also applies when the contract ends. If you request your content before deleting your account, we provide it before final deletion. Your rights concerning personal data are explained in the Privacy policy.
11. Governing law and disputes
The contract is governed by Finnish law. This does not remove the mandatory consumer protection of your country of residence. We try to resolve disagreements with you first.
If we cannot resolve a disagreement, you can contact the Finnish consumer advisory service at kkv.fi/en/consumer-advice. You can take the matter to the Consumer Disputes Board at kuluttajariita.fi/en. Contact the consumer advisory service first. The Board issues recommendations. You can also take the matter to a court with jurisdiction.
12. Contact details
Puuti Partners Oy, business ID 3645720-5
Register: Finnish Trade Register
Address: Mäkikulma 2, 37570 Lempäälä, Finland
E-mail: info@satukone.app
13. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You can send it by e-mail to info@satukone.app or by post to the address in section 12. Using the form is not required.
To: Puuti Partners Oy, Mäkikulma 2, 37570 Lempäälä, Finland, info@satukone.app
I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*:
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
Date:
* Delete as appropriate.